In very simple terms it means the provision of information or services by a bank to its customers, via a computer, television, telephone, or mobile phone. Agboyi research paper postgraduate business economics banking, stock exchanges, insurance, accounting publish your bachelors or masters thesis, dissertation, term paper or essay. Tobbin 2012, adoption of mobile banking services can greatly widen the market reach of financial services to the poor and rural population in africa. This paper discusses ebanking, various definitions, examples, advantages and limitations, electronic banking in ghana and its impact on the profitability of banks in the ghanaian banking industry. An automated delivery of new and traditional banking products and services directly to customers through electronic, interactive communication channels. Central bank of nigeria guidelines on electronic banking in nigeria preamble. Nowadays, the banks are mainly focusing on promoting the concept of ebanking among their customers since it can provide speedier, faster and reliable services to the customers better than traditional banking. This has made the transition to electronic banking a necessity for banks in order to be.
Electronic banking, or ebanking, is the term that describes all transactions that take place among companies, organizations, and individuals and their banking institutions. Electronic banking has blurred the boundaries between different financial institutions, enabled new financial products and services, and made existing financial services available in different packages. About 430 dedicated operating and service support offices in 17 countries. Pdf abstract the introductions of electronic banking products and services have changed the nature and way of financial service delivery to. Presently, the use of electronic banking is considerably high and as more and more users sign up for electronicbanking, the maturity as regards remote banking i. Efass electronic financial analysis and surveillance system. In recent years, ecommerce has more and more become a necessary factor of business strategy and a strong shock for economic development. E banking services features, challenges and benefits 51 2. Adoption of electronic banking in ghana ban king system a case study of guaranty trust bank ghana limited dr.
In the process of the intensed competition, adoption of electronic banking was seen international journal of economic development research and investment, vol. The purpose of this study is to gain an insight or a deep understanding into electronic banking. Pdf on feb 15, 2018, baffour owusu and others published improving electronic banking in ghana using ussd find, read and cite all the research you need on researchgate. The main objective of the study is to examine the determinants of mobile banking adoption as a communication in the banking industry with specific emphasis on the access bank ghana limited. Herein, we investigate into the impact of electronic banking ebanking service delivery on customer satisfaction in ghana. The effect of electronic banking on customer services delivery in.
As posited by wang perceived credibility can be defined as the extent to which a potential customer feel satisfied that the use of internet banking is free from security and privacy threats. Get free research paper on electronic bankingproject topics and materials in nigeria. This section contains free ebooks and guides on banks and banking, some of the resources in this section can be viewed online and some of them can be downloaded. Bank of ghana ezwich report 2008, piloting branchless banking. Kruskalwallis ranking method was also employed to internet banking services. The arb apex bank was granted a banking license in 2001 and commenced commer. Social influence will positively influence consumers intention to adopt internet banking in ghana. Electronic banking, developing countries, user challenges, institutional challenges, ghana. The importance, effect, causes, relationship, comparison, history, role, solutions are discussed. Gcb bank ltd, corporate banking division, head office, accra, ghana email of.
Electronic banking, also known as electronic funds transfer eft, is simply the use of electronic means to transfer funds directly from one account to another, rather than by cheque or cash. Adoption of electronic banking in ghana banking system by. Elements of banking chartered institute of bankers, ghana. It is the most leading part of the financial sector of the country as it is responsible for more than 70 % of the funds flowing through the financial sector in the country. Ecobank ghana limited ecobank was incorporated on january 9, 1989 as a. Adoption of electronic banking in ghana banking system. Banking sector forms of electronic banking clients use modern communication media for remote communication with the bank. In ghana, eleven out of twenty nine licensed banks have introduced mbanking as additional. The various forms of e banking information technology essay. A, atlantic international university school of business and economics, course. People are using the digital platforms to purchase goods and services and transact businesses. Have your paycheck deposited directly into your bank or.
Electronic banking and the challenges of the ghanaian. Three challenges mentioned by respondents in relation to ebanking services of gcb limited. Virtual banking includes all non traditional and electronic means of banking such as atm, phone banking, internet banking ib, credit cards and debit cards etc. Electronic check conversion converts a paper check into an electronic payment in a store or when a company gets your check in the mail. Emerging developments in the banking industry of ghana. Functions of banking and indian banking system, banker and customer, employment of bank funds, laws relating to. The introductions of electronic banking products and services have changed the nature and way of financial service delivery to customers in ghana. The current ebanking services being delivered in the country are automatic teller machine atms pos point of sale. Electronic banking is in an embryonic stage in the country. A purposive nonprobability sampling technique was utilized in a 150 samplesize selection from ebanking customers of trust bank ghana limited, ecobank ghana limited and barclays bank ghana limited 50 from each bank.
Pdf electronic banking and accessibility of financial. First conceptualized in the mid1970s, some banks offered customers electronic banking in. The bank means zenith bank ghana limited service means the zenith bank ghana internet banking, telephone banking, secure message facility, online bill payments and other ebanking services access code, passcode, user name and password means the enabling code with which you access the system and which is known to you only. Electronic banking, more commonly known as e banking, is the newest delivery channel for banking services. Whereas an alternative hypothesis was based on the fact that, the adoption of ebusiness in the banking industry in ghana through the use of atms, electronic fund transfer, electronic smart cards. It has enabled faster and efficient provision of financial services. Research paper postgraduate from the year 2014 in the subject business economics banking, stock exchanges, insurance, accounting, grade.
Eaccount electronic banking account republic bank ec. The theory of reasoned action, tr a which was developed to better understand. Developing ebanking capabilities in a ghanaian bank journal of. Ethiopian bankers perception of electronic banking in. This is approved for students in accountancy, business, computer science, economics, engineering, arts. Abstract electronic banking e banking has brought about a revolution in the functioning of banks as it offers major opportunities to banks and their customers. The evolution of digital banking in ghana businessghana. Electronic banking agreement zenith bank ghana ltd. Research has shown that the adoption of ebanking was a business strategy taken by banks in response to customer needs and changing market trends in the banking industry. With electronic banking, users can now conveniently carry out banking. A continuously expanding base of automated teller machines and electronic payment terminals, numbering around 600.
The aim of the paper was to determine the adoption, challenges and some critical successes of electronic banking in the ghana. Banking study material this note explains the following topics. Acharacteristic feature of these services is the clientsuninterrupted roundtheclock account access, i. The definition of electronic banking used in this study is. When you give your check to a cashier in a store, the check is run through an electronic system that captures your banking information and the amount of the check. Pdf improving electronic banking in ghana using ussd. Log on with your details, access your balances and carry out account transactions at your convenience. Challenges of marketing ebanking services in a developing.
Ebanking definition of ebanking electronic banking, also known as electronic funds transfer eft, is simply the use of electronic means to transfer funds directly from one account to another, rather than by cheque or cash. An adoption model for mobile banking in ghana article pdf available in international journal of mobile communications 75. Ebanking involves services offered by banks to their private and business customers using computerized support to record, process and transport data automatically or without vouchers. A special feature of virtual banking is the physical absence of the person seeking banking services at the premises and out of premises even abroad. Apply for overdraft protection and have your cheques and unexpected expenses automatically covered up to your assigned limit download the application form. Internet banking platform, mobile banking and other ebanking platforms. The definition of electronic banking varies among researchers, because electronic banking refers to several types of services through which bank customers can request information and carry out most retail banking services via computer, television or mobile phone daniel, 1999. Overview of the banking industry the banking system as at end march 2016 comprises the bank of ghana, 29 universal banks excluding arb apex bank which is a minicentral bank for rural banks, 9 rural and community banks, 61 nbfis, and 555 mfis. Integration of electronic banking applications with legacy computer systems, increasing dependence of banks on third parties that provide the necessary information technology on which electronic banking depends. The advent of information and communications technology has led to the proliferation of electronicbased banking products as an alternative.
Electronic banking ebanking has brought about a revolution in the functioning of banks as it offers major opportunities to. Abstract the introductions of electronic banking products and services have changed the nature and way of financial service delivery to customers in ghana. Low monthly fee and unlimited selfservice banking peace of mind. Determinants of mobile banking adoption in the ghanaian. Have your paycheck deposited directly into your bank or credit union checking account. This training shows you how technology is changing the face of banking and how it is altering both its risk profile and business model. Electronic banking has influenced the provision of financial services in the world. The term electronic banking can be described in several ways. The kenya 2030 vision for financial services aims at creating a vibrant and globally competitive financial sector that will create jobs and promote high levels of savings to finance the countrys overall investment needs. Modeling external events for insurance and finance, new york. The evolution of digital banking in ghana business day ghana. Banking in ghana results of the study revealed frequent breakdown of. Where banks use third parties or outsource technology, banks are required to comply with the cbn guidelines. It is our pleasure to inform you that all recent and current banking and finance project topics and materials for both undergraduate and post graduate finaal year students has been compiled here for your download.
Limited and barclays bank ghana limited 50 from each bank. Get free research paper on impact of electronic banking on customer satisfaction project topics and materials in nigeria. Exploring the factors that influence the adoption of. Influence of electronic banking services on customer. E banking conceptual framework remote banking, considered representative for the new economy, consists of electronic transactions between customers and their bank. From the study, ebanking adoption was a business strategy the bank used in response to customer needs and the changing marketing trends in the. E banking definition of e banking electronic banking, also known as electronic funds transfer eft, is simply the use of electronic means to transfer funds directly from one account to another, rather than by cheque or cash. April 2011 151 as a necessity to maintaining a good competitive position, whereas, e banking stormed. Africa, ghana, and nigeria, including egypt, are the countries that have effective. In the case of ghana, electronic banking is gradually becoming acceptable to all. Free banks and banking books download ebooks online. For those searching for banking and finance project topics and materials pdf, msword in nigeria, kenya and ghana.
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